Services

Operational Quick Assessment

One week operational assessment to provide  initial organizational opportunities for improvements including people development, quality systems and overall process design and efficiency potential.

Operational Improvement Roadmap

2 to 4 week in depth assessment that will provide an initial 12 month improvement roadmap to include operational stability and systems, rapid improvement events and leadership development to begin your cultural transformation.

Roadmap Implementation Support

Establish an on site cadence for coaching teams, leaders at all levels for successful implementation of your cultural transformation roadmap.  Wining early and often through an engaged workforce demonstrating significant, ongoing results.

Results

Quality Improvements

Reduced process defects by more than 50%

Reduced process defects by over 50% on average reducing scrap, rework and overtime while increasing capacity

Customer Focus

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Reduced abandoned call rates from  ~18% to less than 3% experiencing 2.5x growth during the same period

Improved Operator Efficiency

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Increased claims processed per employee from ~5,000 to greater than 21,000 per year! 

Improved Capacity

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Improve production capabilities on existing equipment to handle triple digit product line growth

Improve Patient Care

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Reduce emergency department length of stay by 30% with process improvements

Bottom Line

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Improved earnings  at multiple companies from $3M to as much as $30M annually